OUR PHILOSOPHY

CHIOS XENIA HOTEL went through many changes in order to be able today to improve the facilities and the services for the satisfaction of our clients, repeaters and new. We are the third generation working in tourism industry. Base to our experience we have tried the last five years with fresh ideas and philosophy, focus on customer needs and the satisfaction of our valuable guests, to develop the image of a small hotel.
We have done a lot but it was all worth it. We have done it for all of these people who have committed with their faith on us by choosing our complex as their destination for holidays. We will keep trying for the best and we do promise that we will keep watching for all these small details that can improve even more our facilities and our services. We strongly believe to values, therefore at this stage we feel necessary to highlight

OUR VISION

To be a Right Choice for guests, team members and business partners.
This will be achieved through hotel ownership, effective management and will be known for our innovation, exemplary service and performance.

OUR MISSION

Is to Exceed the Expectations of our guest through consistent quality and value in our products and services. Our philosophy is to deliver smile and Greek hospitality experience straight from our heart.

OUR VALUES

We are committed to:

Operate with honesty, discipline and integrity
Make guest loyalty a key driver of our business
Take responsibility of our actions and decisions
Create an environment of team work in every aspects and provide information, training and support to colleagues
Sensitivity towards the local community, particularly with regards to their traditions, culture and future development
Protect the environment in terms of design, planning, construction and operation
Energy conservation in terms of the reduction and recycling of waste, control of sewage disposal, air emissions and pollutants and the reduction of noise and visual pollution
Comply with all relevant legislation, act in advance of it where possible and keep pace with best practice
Ensure our policies and processes are guest and colleagues friendly

IOANNIS ZOIS
Safety & Control Officer / Technical Advisor